Familiehoteller i West Hollywood

"Fint hotel og fin beliggenhet . Anbefales "

"Location: Ok near sunset strip. Room: We had an extra (rollway) bed in our room; it was absolutely horrible - thin mattress with steel springs that almost cut into your body. The bed bottom was so slack your body almost fell through. The room was a a bit worn out, no cutlery in the kitchen section. Breakfast: Only 9 tables so had to bring the food to our room a couple of times. Processed bacon and scrambled eggs. Plastic cutlery and cardboard plates. No condiments for the bread. Really disappointing. We had booked a room for three people, when we checked in it was an only prepared for two even though the receptionist knew we were three. "

"My husband and I are travelling a lot having at least 70 night on hotels each year. Came to Mondrain after awesome weekend with Formula 1 in Vegas and excellent service in Vegas to emtremely low level on service at Mondrian. We were not offered any of the advantages we are required to being gold members/ havind VIP access through Hotels,com. One of this advantages is free upgrade upon availability. First question when arriving was if we were interested in upgrade. This was quickly withdrawn when they understood we would not like to pay extra for upgrade- we thaught it was included , but suddenly no upgrade was possible after all. But, that was no big issue.. Bigger issue was it that te water was cut off throuh te whole day on our second day. The hotel had failed to inform us, so when getting up at 9:15 to start the day we discovered it was impossible to get a shower, brudh teath etc until 5 pm. Not acceptable, but the hotel staff didn't seem to care at all.. Also we had looked forward to sped time in the pool area- which was closed during all the 3 days we spent in LA.. Ended up spending all time and eat all meals elsewhere... Would not recommend. Poor service, poor information, facilities not working and also unable to provde water in the bathroom.. Stay away!! Great location, though.."