Residenser i Trento

"I chose this hotel to celebrate my birthday and expected a high-quality experience given the €1000 per night rate, but unfortunately, it fell far short of expectations. Booking Issues: Before arrival, I emailed multiple times to confirm my spa appointment but received no resolution. Despite providing screenshots and all the necessary details, they couldn’t locate my booking. On the way to the hotel, I had to call, only to be hung up on after a 10-minute wait. When I called again, they finally found my booking, but this unnecessary stress was not how I wanted to start my special day. Welcome Drinks and Check-in: The check-in process was strange and inefficient. We were directed to the bar for welcome drinks and had to return to pick up our room key. Why not give the keys while we wait for the drinks? Also, they didn’t ask about allergies. The welcome drink contained grapes, which we’re allergic to, and this lack of attention to detail was disappointing. Spa and Facilities: The spa treatments are overpriced for what you get. While the cigar lounge is good, the food is average, and the breakfast is very basic—not what you’d expect from a luxury hotel. Staff and Service: The staff’s level of English is very poor, and instead of being helpful when they don’t understand, they often become rude and arrogant. This attitude made the overall experience uncomfortable and far from welcoming. Additional Costs: The hotel charges an additional €300 to check out at 2 PM, which feels exc"

"Rent og pent, god størrelse på rommet og det man trenger på et rom. Hyggelig betjening. Men det var så lydt. "

"They said the reception would be open until 19.00. When we tried to get bedsheets for the third bed the staff were nowhere to be found. During check in they needed ID, instead of saying that everyone needed to show theirs, they told us one by one that we needed to bring our passports, when apperently ID was good enough. This made our chek-in prosess extreamely lengthy. Furthermore the prossess to park our car was a hassle, and the information they gave us was wrong. On the other hand, the beds were comfortable and they had a working air condition."

"Eldre hotell full av sjarm. Noe støy fra bilvei og korridor, men ikke noe stort problem."

"Fantastisk😀"

"Value for money !!! The facility is old and a bit dated, but the food was nice ( all meals / all inclusive) and we really enjoyed the beach facilities with sunbeds. Swimming pool looked ok and not too crowded as well. Did not partipate in any of the many activities arranged by the Hotel, but for those who enjoy such Im sure they will appreciate it! "

"We were there in April. It was quite warm some nights, but there was no air conditioning in the room(or at least it didn’t work). The drain in the shower was not functioning well. Water came to the bathroom floor after 5 minutes showering."