4/10 – Dårlig
Jaclyn
Reiste med familie
25. mars 2025
Likte: Renhold
Likte ikke: Personale og service og fasiliteter
Let me tell you about Hawksbill Resort..
The views, ocean, and atmosphere is mostly beautiful and relaxing. It is quiet and a calm, peaceful beach getaway when the water is not rough. The pool is wonderful and for us it was easy to find great seating wherever we wanted to be.
The staff could not be less attentive or more rude. Even if you approach with kindness you are met with sarcasm, attitude, and minimal willingness to resolve any issue. I had to speak with them 3 times about taking the airport transfer off my bill because they never showed up (we took a taxi) and to set up the new taxi for departure. Then was laughed at as if I didn’t have the conversation with them. Water is scarce as the two refillable containers are never full and one of the water receptacles sits in the sun. They do not give you more than one water bottle that you are expected to refill. The food is 5/10 like edible- nothing inspiring or interesting- mostly very bland. Service was non existent. Room service was great but they run out of towels. I could go on with shocking stories about the lack of attention and care. There are some diamonds in the rough you should try and seek out, but good luck. We dreaded having to talk to anyone there because they were so condescending and rude. The grounds are beautiful and great views and set up. Loved the outdoor-ish shower.
Jaclyn
Bodde her 3 netter i mars 2025