This is a review of our stay at the Grande Lodge, Skykomish December 28-30, 2021.
Pros:
- The home is very private and has a neat log cabin feel.
- The hot tub was nice on the back deck.
- It snowed during our stay, and it was beautiful.
- It’s close to Stevens Pass Ski area.
Cons:
- The major concern that we had with this home is the lack of smoke alarms/ carbon monoxide alarms. The alarms had either been removed from the home and/or the batteries had been removed. This is extremely concerning especially because the upstairs bedrooms are heated with space heaters. I believe this violates Washington state law requiring rental homes to have smoke alarms/ carbon monoxide alarms. We noticed this on the last day of our stay.
- This home has an issue with the tankless hot water heater. On every day of our stay the hot water in the shower fluctuated from hot to ice cold for several minutes, and back to hot water. The water heater in the storage room would start to beep while the home lost its hot water. It’s not much fun to be covered in soap in ice cold water. This also occurred during dish washing, etc.
- One of the neat features of this home is the large gas fireplace in the living room. Unfortunately, during our stay, the fireplace did not work.
We did communicate our concerns to the property management company Tree Line Vacation Rentals during our stay. They did come out the first day to try to fix the fireplace. Unfortunately, the pilot light went out before we returned to the home. They also claimed that the hot water heater was working fine, contrary to our experience.
I do not typically write bad reviews, but Tree Line Vacation Rentals property management company has not responded to multiple emails that I have sent them following our stay. Unfortunately, we had booked this home for another stay in January 2022, however, due to the above concerns, I have emailed them several times regarding our concerns and our desire to cancel our reservation. They have failed to respond to my request and their complete lack of communication has been extremely frustrating. I am still unsure if they have canceled my reservation or not. Please beware if you rent a home from this rental company. I would not be writing this review if they simply showed the integrity to respond to my concerns rather than ghosting me!