We did not enjoy our stay at Hotel Monte Cenci. Let me start by saying this place does not feel like a 4 star property.
Our “superior room” was 3 stars at best. The room was in dire need of maintenance and repairs. It clearly has been neglected. Our room had a partial smashed wall, loads of scuff marks and scratches, broken door jam, cracked flooring, and mold around the sink in the bathroom. The bathroom setup in general looked and felt like a “pensione” complete with poor lighting. This was our second room choice, as the first room they showed us was in worse condition, including damaged furniture. In addition to the maintenance issues, house cleaning was not on point. We constantly had to ask for basic items such as: 2 sets of towels, 2 water glasses, coffee, etc. I’m truly perplexed by the mixed reviews. We are very active on Expedia. We have booked many boutique hotels throughout Europe. This stay did not reflect the 4 star experience we’ve come to expect. The only positive thing I can say is the location of the hotel is ideal for walking the city center. The staff were helpful with restaurant recommendations and booking reservations.