Pensjonat i Pulau Ayer

"Room 621 for 2 nights from 17-19 Sep. Everything was good until I rang to ask for 2 hours check out extension, a lady who answered the call said only can extend till 12:30pm. Hence I said I didnt mind extending one more night stay and offer to come down to the front desk to pay for the extra night, she said no way, rooms are fully booked. I said what about other room type, she still said fully booked. I was quite puzzled and quickly pulled out my hotels.no apps to check, there were still PLENTY of rooms in this hotel. I really didn’t understand why this lady gave me such info, as if she doesn’t welcome me at all. I eventually didn’t book the extra night, did an early check out and stored my luggage with the concierge. I managed to rush back after client meeting and picked up my suitcase at 12pm then moved to another hotel. I will NEVER stay in this hotel ever in my next business trip to Jakarta."

"Perfect staff, perfect room and facilities. We stayed 20 days here and got excellent experience and service. Excellent experience from a family of 2 adults and 3 children. I cannot express my gratitude to all of the staff enough. Thank you. Highly recommended. We will definitely stay here again."