A door was noisily banged shut right outside our room several times every night. The room, supposed to be, suite, was so ridiculously small that my husband and I could barely walk around the room without banging into something. The heat, when on, made so much noise, we had to shut it off at night, and this was on very cold nights. The parking was so expensive and so far away we had to pay an additional amount for a taxi, just to get to the parking garage. Waiting 45 minutes for the valet parking was not always an option for us. The waiting time for the elevator was too long; I waited a 1/2 hour one morning, I’m not exaggerating. We were on the fifth floor and doing all those flights of stairs was not an option for me as I walk with a cane and I am 73 years old and not well. Needless to say, all of these negative things ruined our vacation that we had planned and excitedly looked forward to for a year. I saw all these wonderful reviews and a fantastic rating, I thought for sure, this was going to be a great place to stay. How wrong and disappointed I was. Needless to say, we will not be staying at your hotel again.