10/10 – Utmerket
Cheung
Reiste med familie og små barn, Reiste med familie
14. jan. 2025
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Love the hotel and the staff. We had such a great time and would definitely return. The staff is nothing but great and helpful. They take the extra mile to make sure we have a great stay. The facility is nice and comfortable. Meals are good. It's like a ski in ski out. We had such a great time.
Their customer service is everything that makes our stay spectacular. Before our visit, they asked us to reserve dinner. We came across a Christmas special that is a Chef hand made cake and we asked to order. They responded that the cake was really just for Christmas day celebration and since we won't check in until closer to New Year, it's out of the order date. A few days later, they emailed me and told us that they have asked the Chef if the Chef would still make us the cake. We were so surprised for the extra mile they took to provide the service. And we happily ordered the cake for our holiday celebration. Sure enough, the cake was so pretty and delicious, our family was over the moon. I told my family about the special arraignment and every was so happy and thankful for the service they provided.
During our stay, we realized the area was pretty short staff due to many reasons. The staff at the hotel works very hard to make sure they cover all ground and give us spectacular service despite the shortage. It's very amazing.
We will return as we had such a wonderful time.
Thank you.
Cheung
Bodde her 2 netter i desember 2024
