4/10 – Dårlig
Jose
Forretningsreisende
18. feb. 2025
Likte ikke: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I would like to share my experience during my recent stay at the Holiday Inn while attending training in Milpitas.
Upon my arrival, I encountered an issue with early check-in. I had called ahead to inquire about the possibility, as my work shift started at 1:00 p.m. and the standard check-in time was 3:00 p.m. I spoke with a lady (don't remember her name she was helpful tho )who informed me that while early check-in was a possibility, it wasn’t guaranteed and the earliest I could check in would be at 1:20 p.m.
However, when I arrived at 12pm, Irene was working and informed me that there were no early check-ins and no rooms to accommodate my request and nothing she can for me . I asked if she could notify me if a room became available, but she declined to assist further, which felt quite rude. As a result, I had to wait for three hours before I could check in.
Additionally, when I finally accessed my room, I was disappointed to find it in an unclean state. There were dirty spots, hair in the shower, and what appeared to be blood on the walls, along with streaks on the shower glass doorsand a towel with stains on it . This was surprising, especially since I had expected thorough cleaning given there was no possibility of early check-ins do to rooms being cleaned.
Overall, my experience was disappointing, and I feel compelled to suggest that our company reconsider using the Holiday Inn for training accommodations in the future.
Thank you for your attention to this matter.
Jose
Bodde her 1 natt i februar 2025