Luksushoteller i Miami Beach

"We were four friends staying at The Penguin Hotel Oct. 18-19. Upon check-in we were told to pay a deposit. But since we had already paid for one night to guarantee the room, we were hesitant to pay more. There was a lot of discussion and arguing back and forth until we realised that the deposit was meant to cover costs in case we trashed the room! Clearly the receptionist understood that we were confused but none the less she never offered to explain or rephrase the communication! Instead she kept repeating the same thing over and over again. Thankfully, the next day there was different staff who were able to turn around a negative first impression to an overall positive one. "

"Vi hadde et flott rom med nydelig balkong! Bassengområdet var supert med en glimrende betjening som hjalp oss å få tak i solsenger og håndklær. Kudos for gratis solkrem og vann som var lett tilgjengelig. Betjeningen var usedvanlig hyggelige! Hotellet ligger ved stranden - og også nært sjarmerende handlegater og gode restauranter. "

"Kjempefint opphold, men var store problemer med heisene når vi var der. Var også dårlig merket opp i etasjene, så mange stod og ventet til ingen nytte. I tillegg luktet det kloakk på badet. Rommene er derimot fine og rimelig rent. Veldig sentralt og flott strand."

"Marvelous views from the 18th floor"

"Perfekt beliggenhet på South Beach"

"Fint hotell og beliggenhet. Valet parkering er eneste muligheten, koster mye penger og det tar meget lang tid før du får bilen. "

"I used to stay at this hotel before, but they changed the decor and at night looks a bit creepy. The rooms are huge and the service is really good. We had an incident at our room where we saw a cockroach on our second last day, and the manager was quick to help us get a new room. We also got an apology and a voucher in return. Overall I know they work hard to clean the hotels everyday, but that was a first experience. The swimming pool is big and I love the view from the resturaunt. "

"Et helt supert hotell, beliggenhet, service osv 100%."