Vertshus i Isla Grande

"Service ok, men husk at man må være litt “på” for at servitørene skal se deg. Noen ganger er de veldig på og oppmerksomme, andre ganger må man spørre selv om man kan bestille eller oppsøke dem selv. Noen ganger glemmer de ut bestillingen din. Husk at det automatisk er en «service charge» (som er frivillig), men at det i tillegg er en linje for «propina»/tips på regningen. "

"Personalet er utrolig serviceinnstilt og vennlig! Hotellet har et eget lukket området på strandet så man er litt skjermet"

"My partner and I had very high expectations for this 5-star hotel, but unfortunately, our stay did not live up to our expectations. It is an incredibly beautiful place with lovely surroundings and beautiful treetop bungalows, but it is very overpriced, and the service is not good. While some of the staff members were super friendly and helpful, we had far too many negative experiences. The hotel is large, and the communication between different services and staff members was lacking. For instance, our orders and requests were often forgotten, and we were given wrong information about meeting point for an activity. With several such incidents, we often felt overlooked and poorly cared for. We didn't feel good when we had to repeatedly ask for basic services. The final bill also included unexpected charges. Sadly, this stay was not worth the money we paid for it."

"I et ganske dårlig område av Cartagena. Stinket weed på rommet da jeg kom og ble aldri kvitt det. Hjalp ikke at rommet ikke hadde vindu annet enn ut mot gangen. Slitt innredning, safe funket ikke, tv funket ikke. Internett fungerte sporadisk og veldig sakte. Veldig tynne vegger og vaskepersonalet ropte til hverandre i gangen kl. 0700. "