Hoteller i Isla Grande – Hoteles Estelar i Isla Grande, Cartagena

"Personalet er utrolig serviceinnstilt og vennlig! Hotellet har et eget lukket området på strandet så man er litt skjermet"

"My partner and I had very high expectations for this 5-star hotel, but unfortunately, our stay did not live up to our expectations. It is an incredibly beautiful place with lovely surroundings and beautiful treetop bungalows, but it is very overpriced, and the service is not good. While some of the staff members were super friendly and helpful, we had far too many negative experiences. The hotel is large, and the communication between different services and staff members was lacking. For instance, our orders and requests were often forgotten, and we were given wrong information about meeting point for an activity. With several such incidents, we often felt overlooked and poorly cared for. We didn't feel good when we had to repeatedly ask for basic services. The final bill also included unexpected charges. Sadly, this stay was not worth the money we paid for it."