2/10 – Forferdelig
Nathan A.
14. feb. 2025
Likte: Renhold
Nice house, terrible management.
Preface by saying the property is excellent and in a great location between the mountains for a ski trip. The reason for this 1 star review is for the poor management and lack of response from maintenance. On the last day of trip right before check out we experienced a major inconvenience. This was due to the garage door completely breaking sending pieces of spring and wood flying almost injuring my friend in the garage at the time. With the garage door breaking this prevented us from being able to get our car out of the garage for a significant amount of time. In tune this caused us to miss our flight enterily. When the garage door broke at 8 AM we immediately reached out to the management company, who prompted that they acknowledges the request and would reach out maintenance. Three hours later after multiple back and fourth conversation with lack of response from their end after stating they would respond to me, the garage door was still broken and they were not in contact with maintenance yet. This lack of urgency and awareness of the situation cause us to completely miss our flight and ultimately costs us additional 300 for a new flight.Ultimately, we had take matters into our own hands just to be able to get off the property well after our check out time. Then when asking for reimbursement for the time lost and flight missed, we were left unanswered as they would not acknowledge our request. 5 hours later, we’re still being told no word from maintenance.
Nathan A.
Bodde her 5 netter i februar 2025