4/10 – Dårlig
CAROLYN
Reiste med familie og små barn, Reiste med familie
2. mars 2025
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Overall stay was a 3 stars compared to other hotels that we stayed in the area when we visit Legoland. The drive to Legoland is about 7 minutes, but the reason for my ratings are due to the condition of the room and experience when we stayed. Upon entering the backside of the property (B side) the accessibility ramp was over crowded with luggage and the way the door swung out made it difficult to push out stroller around, I can only imagine the difficulty for a person with a wheelchair. Secondly, it looked like there was water damage on that floor before entering the elevator, my daughter tripped and fell forward hitting herself into the wall, I looked around and saw no caution signs and the carpet was bunched up around the elevator door, it is a hazard and should of had signs or comes to warn customers. We entered our room the room looked like it was rushed to get cleaned it still looked dirty, I had to re-wipe surfaces & there was a smell to the room, the carpet did not looked like it was vacuum, we tried to lock the door and the latch did not lock. When I went to take a shower there was no conditioner it was empty. I was pretty disappointed especially the amount I have spent and the experience was not like other hotels within the area.
CAROLYN
Bodde her 1 natt i mars 2025