This was our second stay, and a very different experience, mostly negative. This particular stay we were contacted upon arrival by a management company (Anna Maria Vacations) with a phone number to text promptly with any issues that needed immediate assistance and/or maintenance. The property is advertised as coming with a golf cart, we were told immediately we were not allowed to use it & it was stored for owner use only. Throughout the week we had breakers flipping and made easy tasks complicated. Lastly, we woke one morning to a very large RAT in the pool, deceased. AMV was contacted immediately and I was told the rodent would be removed and the pool would be serviced and cleaned that day for our use. All day I inquired about an eta for service & was told to be patient, which I was as well as forgiving. Late in the day I was told the issue would not be taken care of until the next day. At that point I contacted the owner who agreed it was terrible however it was too late in the day to do anything. Again, I remained patient however our family was completely disgusted uneasy by the idea of rats on the property. The next morning, a service man was out and left within minutes before we could inquire about a time frame for safe use of the pool. He did not skim, clean any debris (there was a lot from storms). We have photo and text documentation of everything, an apology was never offered. 2 days were lost, we do not recommend staying unless management is changed!